Privacy Policy
Introduction
This Privacy Policy explains how Immigration Services Group (“Company”, “we”, “our”, or “us”) collects, uses, stores, and protects personal information when you visit our website or use our services.
We are committed to protecting personal data and complying with applicable privacy and data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.
Data Controller
For the purposes of applicable data protection laws, the Company acts as the Data Controller of personal data collected through this website.
If you have any questions regarding this Privacy Policy or the way we handle personal data, you may contact us at:
Personal Information We Collect
We may collect personal information when users interact with our website or services. The information we collect may include:
Full name
Email address
Phone number
Country of birth
Country of residence
Marital status
Gender
English level
Education level
Income range
Age
Payment information necessary to process transactions
In order to provide immigration-related services, we may also collect identification and supporting documentation when necessary. This may include:
Passport details
Government-issued identification documents
Identification numbers where legally required
Supporting documents related to immigration or legal processes
Sensitive information is collected only when necessary to provide the requested services or to comply with applicable legal obligations.
When We Collect Information
We collect personal information when users:
Register on our website
Fill out forms
Purchase services
Upload documents
Contact our support team
Subscribe to newsletters or communications
Interact with website features or services
Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process personal data based on one or more of the following legal bases:
Performance of a contract (to provide requested services)
Compliance with legal obligations
Legitimate business interests
Your consent where required
Legitimate interests may include improving services, customer support, fraud prevention, and service administration.
How We Use Personal Information
We may use the information we collect in the following ways:
To provide immigration consultation services
To process payments and transactions
To verify identity where necessary
To respond to customer service inquiries
To improve our website and services
To communicate regarding services or updates
To send marketing communications where permitted by law
To comply with legal or regulatory requirements
Compliance, Identity Verification, and Fraud Prevention
To maintain the security of our services and comply with applicable legal and regulatory requirements, we may process certain personal information for identity verification, fraud prevention, and compliance purposes.
Users may be required to submit identification documents such as passports or other government-issued identification. This information is used solely to verify identity, process requested services, and ensure compliance with applicable laws and regulations.
We may also use personal information to detect, prevent, or investigate suspicious activity, unauthorized use of our services, or potential fraud.
In certain circumstances, information may be shared with trusted service providers, financial institutions, payment processors, or regulatory authorities when necessary to:
complete payment transactions
verify identity
prevent fraudulent activity
comply with legal obligations
Any such sharing is performed only when necessary and in accordance with applicable data protection laws.
Payment Processing
Payments made through our website are processed by third-party payment processors.
We do not store full payment card information on our servers. Payment data is transmitted securely and processed through certified payment gateway providers using encrypted connections.
Payment processors may collect and process personal data according to their own privacy policies.
Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy.
Generally, information related to immigration services may be retained until the immigration process is completed. Certain data may be retained longer where required by law, for accounting purposes, dispute resolution, or fraud prevention.
Users may request deletion of their personal information where permitted by law. Where possible, we will process deletion requests within 24–72 hours.
International Data Transfers
Because our services operate internationally, personal information may be transferred and processed in countries outside the European Economic Area.
When such transfers occur, we take appropriate steps to ensure personal data remains protected in accordance with applicable data protection laws.
How We Protect Personal Information
We implement appropriate technical and organizational security measures to protect personal information. These measures include:
SSL encryption for data transmission
Secure hosting environments
Access restrictions to authorized personnel only
Malware monitoring and security scanning
Confidentiality obligations for employees and contractors
Personal information is accessible only to individuals who require access to perform their duties.
Cookies
Our website uses cookies to improve user experience.
Cookies are small files stored on your device that help the website recognize your browser and remember certain information.
Cookies may be used to:
remember user preferences
enable website functionality
analyze website traffic
improve website performance and services
Users may choose to disable cookies through their browser settings, although some features of the website may not function properly if cookies are disabled.
Third-Party Service Providers
We may share personal information with trusted third-party service providers that assist us in operating our business. These providers may include:
payment processors
website hosting providers
analytics providers
customer support platforms
professional advisors
These third parties are required to maintain confidentiality and process personal information only for the purposes for which it was shared.
We do not sell personal information to third parties.
Google Analytics and Advertising
We may use third-party services such as Google Analytics to help analyze how users interact with our website.
These services may use cookies or similar technologies to collect information about website usage.
Users can manage advertising preferences through Google Ad Settings or by using browser tools that limit tracking.
Data Subject Rights (GDPR)
If you are located in the European Economic Area, you may have the following rights regarding your personal data:
the right to access your personal data
the right to request correction of inaccurate information
the right to request deletion of your data
the right to restrict processing
the right to data portability
the right to object to processing
the right to withdraw consent where applicable
Requests regarding these rights may be submitted by contacting us.
Children's Information
Data Breach Notification
Changes to This Privacy Policy
Contact Information
If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:
